Deputy Manager

The Deputy Manager will support the Registered Manager in leading the safe, effective, and person‑centred delivery of care across Anrapheal Care Agency Limited. The role requires a confident, knowledgeable professional with a strong understanding of CQC regulations, local authority processes, multi‑agency working, and family engagement.

The Deputy Manager will act as a key point of contact for staff, clients, families, and external professionals, ensuring high standards of care, compliance, and communication at all times.

Key Responsibilities

Operational Leadership

• Support the Registered Manager in the day‑to‑day running of the service, ensuring compliance with CQC’s five key questions: Safe, Effective, Caring, Responsive, and Well‑Led.
• Oversee care delivery, ensuring care plans, risk assessments, and reviews are accurate, person‑centred, and regularly updated.
• Lead and support wellbeing workers, senior carers, and field supervisors to maintain high standards of practice.
• Assist with rota oversight, staff deployment, and ensuring continuity of care.

Compliance & Quality Assurance

• Ensure all operations meet CQC regulatory requirements, local authority contractual standards, and internal policies.
• Support audits, spot checks, supervisions, and quality monitoring activities.
• Maintain accurate, timely documentation across digital systems (e.g., Nourish).
• Contribute to service improvement plans and preparation for inspections.

Safeguarding & Risk Management

• Act as a Deputy Safeguarding Lead, responding promptly to concerns and following Lewisham safeguarding procedures.
• Support incident reporting, investigations, and learning reviews.
• Promote a culture of openness, accountability, and professional boundaries.

Staff Management & Development

• Support recruitment, onboarding, and induction of new staff in line with safer recruitment standards.
• Deliver or coordinate training, competency checks, and ongoing staff development.
• Conduct supervisions, appraisals, and performance management where required.
• Provide day‑to‑day guidance, problem‑solving, and escalation support to staff.

Multi‑Agency & Family Liaison

• Build strong working relationships with local authorities, social workers, GPs, district nurses, hospitals, and other partner agencies.
• Communicate professionally and sensitively with families, ensuring they feel informed, involved, and supported.
• Attend MDT meetings, reviews, and case discussions as required.

Service Coordination

• Support emergency planning, hospital discharge coordination, and changes in client needs.
• Ensure timely communication of changes to staff, families, and professionals.
• Assist with medication oversight, MAR audits, and safe practice monitoring.

Essential Skills & Experience

• Strong working knowledge of CQC regulations, domiciliary care standards, and local authority commissioning requirements.
• Experience in a senior care role (Senior Carer, Field Supervisor, Care Coordinator, Team Leader, or similar).
• Excellent understanding of safeguarding, risk management, and professional boundaries.
• Confident communicator with families, staff, and external professionals.
• Ability to lead, motivate, and support staff teams.
• Strong organisational and problem‑solving skills.
• Competent in digital care systems and accurate record‑keeping.
• Ability to work flexibly, including occasional on‑call duties.

Desirable

• NVQ Level 3 in Health & Social Care (Level 5 preferred or willingness to work towards it).
• Experience working with Lewisham Council or other London local authorities.
• Experience supporting CQC inspections or quality audits.
• Knowledge of outcome‑based commissioning and person‑centred planning.

Personal Qualities

• Compassionate, professional, and calm under pressure.
• Strong leadership presence with a supportive, coaching approach.
• High integrity, reliability, and commitment to excellent care.
• Ability to balance empathy with professional judgement.

Same benefits with the carer, £32,000 and end of the year bonus