Assistant Client Services Officer

What We Offer

• 30 days annual leave Flat-rate performance bonus
• Enhanced pension contributions Employee health cover
• Essential car user allowance Flexible and hybrid working

We are seeking an Assistant Client Services Officer to join our Housing Services team. This is an excellent opportunity for someone experienced, customer focussed and working in housing administration, who may be looking to take the next step, in their housing career.  

You will work alongside other administrators and report to the Senior Client Services Officer you will be responsible for ensuring the effective delivery of housing management services to our members, including lettings, rent arrears control, and void control. You will also provide administrative support to the wider Housing Team , maintain positive relationships and build trust with our members.  You will also be expected to attend meetings outside of normal office hours.

If you wish to join a dynamic team and take the next step in your housing career this role is the right fit for you.

This is a challenging and rewarding opportunity for a confident professional, with positive outlook, collaborative skills, excellent communication skills and a willingness to learn.

Essential Requirements

• Minimum of 12 months experience providing housing management services
• Good standard of general education, literacy and numeracy
• Good written and oral communication skills
• Knowledge of housing legislation and good practice
• Ability to work under pressure to meet deadlines
• Excellent IT skills
• Commitment to high standards of service delivery
• A full driving licence and access to a car are essential.

How to Apply

Please submit an up-to-date CV and covering letter (max 2 pages) outlining your suitability for the role to: june.carroll@nwhousing.org.uk by 12.00 noon on the 10 April 2026.

Applicants shortlisted for interview will be contacted by Friday 17 April 2026.