Assistant Manager

Are you looking for a hands‑on role with a clear path to Store Manager?

Assistant Manager - Flooring & Carpets (Southborough)

Full‑time | £34,000 + benefits | Career progression to Store Manager

About Us

We're a friendly, family‑run flooring and carpet business with a strong reputation for exceptional customer service and expert aftercare. With plans to open a second store, we're looking for a proactive Assistant Manager to join our Southborough team. This is a fantastic opportunity to learn the business and progress into a Store Manager role.

The Role

This is a varied, customer‑facing role supporting the Store Manager in the day‑to‑day running of the shop and operations.

You will:

• Supervise the Retail Assistant and provide cover
• Plan the fitting schedule and manage fitters and subcontractors
• Visit customers' homes to offer flooring advice (training provided)
• Help customers make informed product choices
• Handle customer complaints professionally
• Ensure smooth day-to-day store operations
• Support the Operations Manager with insights and analysis
• Attend networking events and exhibitions to help drive growth

What We're Looking For

• No flooring experience required - full training provided!
• Strong organisational skills and attention to detail
• Experience supervising staff
• Calm, professional approach
• Excellent customer service skills
• Good IT proficiency (Excel, Word, Outlook)
• QuickBooks experience (advantage)
• Full driving licence

Why Join Us?

• Salary: £34,000 (review after probation and annually)
• Hours: Monday-Friday + two Saturdays per month
• Location: Southborough with occasional travel
• Clear career progression to Store Manager
• Benefits: paid lunch breaks, private medical insurance (after probation), staff discount, pension scheme, 28 days' holiday (incl. bank holidays), birthday off every year

How to Apply

If you're looking for a role where you can build a long-term career in a supportive family business, apply with your CV today.