Client Services Officer (Housing)

North West Housing Services is a purpose-led co-operative based in Liverpool, operating across the North West of England. We are a leading provider of housing management, maintenance, property investment, and financial services to housing co-operatives, small housing associations, and leaseholders.

What We Offer

• 30 days annual leave
• Flat-rate performance bonus
• Enhanced pension contributions
• Employee health cover
• Essential car user allowance
• Flexible and hybrid working

We are seeking a dynamic, experienced and customer-focused Client Services Officer (Housing) to join our Housing Services Team. Reporting to the Client Services Manager, you will play a key role in delivering high quality housing services to our Member organisations.

You will be responsible for the delivery of housing management services including lettings, rent arrears control, void control and tenancy management. You will work closely with member organisations to maintain positive relationships and building trust. You will provide administrative support and guidance and produce reports for our members committee meetings, which you will be expected to attend.

This is a challenging yet rewarding role offering an excellent opportunity to join an established, hardworking team, dedicated to providing high quality services to our member organisations.

Essential Requirements

• Minimum of 12 months’ experience providing housing management services
• Good standard of general education, literacy and numeracy
• Good written and oral communication skills
• Knowledge of housing legislation and good practice
• Ability to work under pressure and meet deadlines
• Good IT skills
• Commitment to high standards of service delivery

We are a learning organisation and will support staff undertaking relevant professional qualifications

A full driving licence and access to a car are essential.

How to Apply

Please submit an up-to-date CV and covering letter (max 2 pages) outlining your suitability for the role to: june.carroll@nwhousing.org.uk by 12.00 noon on the 3 March 2026.