Service Controller

At Wharfedale Refrigeration, we're proud to be Yorkshire's trusted name in commercial refrigeration and air conditioning. Based in Leeds and operating 24/7, we serve a wide range of businesses - from pubs and hospitals to factories and offices - delivering expert installation, repairs, and servicing across the region.

Founded in 2007 and still growing strong, our close-knit team of 14 (including 10 field-based engineers) thrives on teamwork, efficiency, and a bit of banter. Now, we're on the lookout for a friendly, proactive Service Controller to be the vital link between our customers, engineers, and office team.

Join a Company That Keeps Yorkshire Cool - Literally!

Your Role:

As our new Service Controller, you'll be the go-to person for handling service enquiries, scheduling jobs, and ensuring our engineers are always where they need to be - with the right tools and information. You'll play a key role in managing workflows, maintaining exceptional customer communication, and keeping our operations seamless and efficient.

What You'll Be Doing:

• Handling inbound enquiries via phone and email, converting leads into jobs through our CRM
• Efficiently scheduling reactive and routine work for engineers
• Organising permits and documentation (RAMS) for site access
• Ensuring engineers are equipped with the right parts and job info
• Reviewing job reports before invoicing and updating customers
• Liaising with our quoting team for a smooth handover from diagnosis to repair
• Participating in an out-of-hours telephone call rota

What We're Looking For:

• Excellent customer service skills - professional but personable (yes, we like a good laugh!)
• Confident using email and CRM systems (full training provided)
• A team player who's calm under pressure and enjoys variety in their day
• Previous experience in the service industry preferred
• Strong organisational skills with a keen eye for detail

What You'll Get:

• £35,000 salary
• Private healthcare
• 25 days holiday + bank holidays
• Fully funded Christmas do (partners invited!)
• Company uniform
• A genuinely friendly, down-to-earth team with plenty of laughs along the way

Sound Like You?

If you're organised, personable, and ready to keep our busy operations running like a well-oiled (and perfectly chilled) machine, we'd love to hear from you. Please submit your CV to the link provided & we will be in direct contact.