Business Operations Manager

Are you a proactive, highly organised professional with a passion for operational excellence and client success? The HR Dept South London are looking for a dedicated Business Operations Manager to play a pivotal role in overseeing our daily operations, managing customer relationships, coordinating HR functions, ensuring health & safety compliance, and driving business development. If you thrive in a dynamic environment and are ready to make a genuine impact, we invite you to apply.

Full Time - 40 hours per week. Monday to Friday (alternative hours will be considered for the right candidate)

Benefits include a discretionary bonus scheme, contributory pension, 28 days holiday (inclusive of bank holidays) and training and development opportunities.

As Business Operations Manager, you will be responsible for ensuring our internal processes run smoothly and that our clients consistently receive exceptional service. You'll act as the central hub for a wide range of business activities, fostering strong relationships and supporting our team's ongoing success.

Key Responsibilities:

• Onboard and support new customers, ensuring a smooth transition and setup process for each customer.
• Conduct regular visits and maintain ongoing communications with existing customers to identify opportunities for additional services and ensure high levels of satisfaction.
• Act as the central point of contact for all office operations, ensuring business continuity by managing office and phone coverage.
• Efficiently resolve day-to-day operational issues, maintaining a steady workflow and supporting overall business efficiency.
• Coordinate HR activities in collaboration with external advisors, manage HR documentation, and address employee relations issues as they arise.
• Provide hands-on support and guidance to staff, assisting with problem-solving and addressing daily challenges.
• Implement, monitor, and ensure compliance with health & safety policies and procedures across the organisation, responding to concerns proactively.
• Manage inbound business leads, conduct initial consultations with prospective clients, and tailor proposed solutions to their specific needs.

Key Skills and Experience:

• Previous experience within a similar role (with sales knowledge/background) would be an advantage.
• Exceptional written and verbal communication skills.
• Proven problem-solving abilities and a solution-oriented approach.
• Outstanding organisational skills and a proactive attitude towards work.
• Collaborative team player with a flexible, positive outlook.
• Comfortable with Microsoft Outlook, Word, and Excel (Excel proficiency advantageous but not essential).

A successful candidate will be able to work effectively in a multi-functional team. If you have the right skills we would like to hear from you.

About our client
We work with a wide range of businesses, providing practical, hands-on HR support — from drafting employment contracts and managing disciplinaries to guiding employers through every stage of their journey.

Our services range from complete HR outsourcing to one-off projects, all designed to help businesses achieve their goals with confidence.

If you’re passionate about delivering exceptional solutions and want to make a real difference to local businesses, we’d love to hear from you.

Due to large volume of applications we cannot always contact all applicants. If you do not hear from us within 10 days please assume that you have been unsuccessful on this occasion.