Customer Service Operative

Are you good at multi-tasking? Do you take pride in offering excellent customer service?

Benefits include 28 days holiday (including bank holidays) increasing with service, a company pension scheme, London living wage, mental health awareness/resources, employee assistance scheme and full training.

Our client is an established provider of gas, electrical, commercial and home services throughout London and South of England. They pride themselves on providing exceptional service levels and they are seeking Customer Service Operatives for their offices located in Cheam to work as part of their domestic gas department.

Your main responsibility will be to ensure professional and efficient support is provided to the Company's domestic gas service contracts whilst working within a skilled team.

General responsibilities include:

• Handling calls to residents, clients and engineers effectively
• Proactively planning and managing works for all engineers
• Managing engineers' diaries to ensure all works are completed
• Booking service appointments
• Approving timesheets for engineers upon completion of works
• Monitoring and actioning escalation reports
• Following up on unconfirmed service visits
• Issuing ECO works in line with contract guidelines
• Escalating jobs to the relevant Contract Manager for approval
• Approving job times using the Company's internal allocation matrix
• Providing administrative support to the Company and department where required

This role would suit someone who has worked in a similar industry and is seeking a new challenge or someone who has excellent customer service experience and is seeking a change.

Shift patterns for this role are 8am to 5pm and 9am to 6pm (alternating) with 1 Saturday per month on a fixed rota basis (*Saturdays are assigned by the Team Leader).

Essential skills required:

• Previous experience within a service delivery role would be an advantage
• Excellent communication and organisation skills
• First rate customer service skills
• Good IT skills
• Self-motivated with the ability to use own initiative
• The ability to multi-task and work under pressure
• Positive with an enthusiastic, can-do attitude to work

Job details: 

• Customer Service Operative (Domestic Gas Department)
• Cheam, Surrey
• £25,667.20 per annum (increasing after probation)
• Full Time - 40 hours per week (shift rota including Saturdays, fixed rota's)  
• Benefits include 28 days holiday (including bank holidays) increasing with service, a company pension scheme, London living wage, mental health awareness/resources, employee assistance scheme and full training

If you have the right skills and experience for this role, we would like to hear from you.

NB. Due to large volumes of applications, we cannot always contact all applicants. If you do not hear from us within 10 days of your application, please assume that you have been unsuccessful on this occasion.