Client Relations Manager

Join Our Growing Team!

Are you passionate about building strong relationships and ensuring customer satisfaction? We're looking for a proactive Client Relations Manager to join our team and take ownership of client relationships. If you have excellent communication skills, a keen eye for detail, and enjoy problem-solving, we want to hear from you!

About Us

Evinox Residential is a leading specialist in energy metering, billing and services for communal and district heating systems.

Using our own in-house billing platform, we look after hundreds of communal and district schemes for both private and social housing across the UK, providing bills for tens of thousands of customers each year. We also operate many more using our PaySmart prepayment system.

About the Role

As part of the Client Relations Managers Team, you'll be the key point of contact for your portfolio of clients, ensuring they receive exceptional service and support. You'll conduct regular reviews, manage client expectations, and collaborate with internal teams to ensure seamless service delivery. This role is perfect for someone who is confident working with people at a senior level, solving problems, and making a real impact on client satisfaction.

Essential Requirements:

• Must have a permit to work in the UK
• Within commuting distance of our head office in Sevenoaks

Your Key Responsibilities will include:

• Client Relationship Management: Serve as the primary contact for assigned clients, ensuring their needs are met and concerns addressed. You will be expected to visit clients within London and occasionally outside of London if needed.
• Client Reviews: Conduct regular client reviews, gathering feedback and suggesting and implementing improvements.
• Expectation Management: Set clear expectations with clients regarding our service levels.
• Collaboration with Internal Teams: 
  • Work with Operations to ensure site-specific service and reporting needs are met.
  • Communicate with Customer Services regarding consumer-related issues.
  • Liaise with the Debt Management Team on outstanding balances affecting client sites.
  • Engage with the Technical Team to manage connection or system issues.
• Regulatory Awareness: Ensure your clients are kept informed of Heat Network regulations and their impact. Training and literature will be provided to support this.
• Process Improvement: Identify and implement ways to enhance the client experience and streamline processes.

Skills and Qualifications:

To succeed in this role, you should have:

• Strong communication and interpersonal skills at an appropriate level, with the ability to build and maintain client relationships.
• Excellent organisational abilities and attention to detail.
• A proactive mindset with problem-solving skills.
• Confidence in handling client queries and managing expectations.
• Ability to work collaboratively with different teams.
• Previous experience in client relations, account management, or a similar role is preferred but not essential.

Benefits Include:

• £30,000 to £35,000 Salary (Based on Skills and Experience)
• 22 Days Holiday + Bank Holidays
• Company Bonus Scheme (after one year of employment)
• Flexible Working Practices
• Opportunities to Work from Home (one day a week)

Full Training Provided

We understand that each team member brings a unique set of skills and experiences to the table. Rest assured, we provide comprehensive training to help you thrive in your new role.

How to Apply

If you're looking to be a part of a dynamic team and make a real impact in the business, we want to hear from you. To help us process your application smoothly, please include your address on your CV.

Apply now!