Duty Manager

The Boat Country Inn is a charming Victorian hotel located near Aviemore, nestled in the stunning Cairngorms. We pride ourselves on providing a warm and cozy atmosphere, where every guest feels at home after a day of exploration. Our commitment to exceptional hospitality ensures that each stay is memorable.

Summary

We are seeking a dedicated Duty Manager to join our team at The Boat Country Inn. In this pivotal role, you will oversee daily operations, ensuring that our guests receive outstanding service and support. Your leadership will be key in maintaining our high standards of hospitality and creating a welcoming environment.

Responsibilities

• Supervise daily hotel operations to ensure smooth functioning and guest satisfaction.
• Lead and motivate staff to deliver exceptional service to all guests.
• Handle guest inquiries and complaints with professionalism and efficiency.
• Manage staff schedules and training to maintain high service standards.
• Ensure compliance with health and safety regulations within the hotel.
• Collaborate with other departments to enhance the overall guest experience.
• Monitor inventory levels and assist in ordering supplies as needed.

Requirements

• Proven experience in a supervisory role within the hospitality industry.
• Strong leadership skills with the ability to inspire and manage a team.
• Excellent communication skills, both verbal and written.
• Experience in guest services with a focus on customer satisfaction.
• Knowledge of hotel operations and management practices is preferred.
• Multilingual or bilingual abilities are advantageous but not required.

If you're ready to take the next step in your hospitality career and make a difference at The Boat Country Inn, we invite you to apply today!

Job Type: 

Full-time

Additional pay:

• Tips

Benefits:

• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Work Location: In person