Garage Receptionist/Admin Assistant

Join AV Autos, a family-run garage based in South London, specialising in MOTs, servicing, diagnostics and vehicle maintenance and repairs. Our team are fully qualified technicians, applying honest advice and top quality workmanship to build trust and deliver value to every customer.

We are looking for a dedicated and organised Garage Receptionist/Admin Assistant to join our car mechanic's garage in Beckenham/Sydenham. As the first point of contact for our customers, you will play a crucial role in providing exceptional service by managing vehicle bookings using our garage software, dealing with customer inquiries, and handling after-sales correspondence.

Salary: £13.20-£15.00 per hour, depending on experience of working in a garage environment. Potential to progress with experience and performance.

Plus monthly profit share, between £100-£700 per month.

Working Hours: 8am-3pm Monday-Friday. One hour's lunch break between 12 and 1pm.

Overtime available during busy periods.
 

Responsibilities

Customer Interaction

- Greet customers in a welcoming and professional manner.

- Answer phone calls and respond to customer inquiries.

- Provide information about services offered and assist with customer requests.

Vehicle Booking and Scheduling

- Use garage software to schedule appointments for vehicle services and repairs.

- Coordinate with customers to confirm appointment details and gather necessary information.

- Maintain an organised booking system and update schedules as needed.

After-Sales Correspondence

- Customer after-care following services and repairs.

- Provide invoices and detailed breakdowns of services rendered.

- Address customer inquiries and concerns in a courteous and efficient manner.

Administrative Support

- Assist with general administrative tasks, including filing and data entry.