Sales & Customer Support Executive

Do you enjoy speaking with customers, spotting opportunities and turning enquiries into bookings? Are you organised, proactive and happy working in a busy office where no two days are the same? Would you like to join a long-established company with a strong reputation, a supportive team and the opportunity to earn bonus on top of your salary? If so, this could be the role for you.

Milne Safety is a Health & Safety consultancy and training company based in Wymondham. We work with clients across the UK and are looking for a friendly, organised and commercially minded Sales & Customer Support Executive to join our busy team. 

Benefits

• Salary of £28,000-£30,000, depending on experience
• Potential OTE bonus of £8,000
• Company pension
• On-site parking
• Monday-Friday working hours
• Full-time, permanent position
• Supportive team environment
• Varied role with customer contact and sales opportunity

About the Role

This is a varied role where you will handle incoming enquiries, support course bookings, manage instructor diaries and provide excellent customer service to both new and existing clients.

Key responsibilities

As Sales & Customer Support Executive, you will be responsible for:

• Handling incoming enquiries by phone and email
• Managing instructors’ diaries
• Sending booking forms via Docuhub
• Building strong relationships with customers by phone, email and LinkedIn
• Working towards an agreed sales target, with bonus potential when achieved
• Identifying opportunities to grow business with new and existing clients
• Supporting the management team
• Working with the marketing team and accrediting bodies
• Updating customer records and databases
• Booking hotel stays for instructors
• Managing the online training platform
• Providing excellent customer service
• Maintaining confidentiality and professionalism
• Supporting a positive team culture

Skills and experience required

We are looking for someone who has:

• A confident and friendly telephone manner
• Strong written and verbal communication skills
• Excellent customer service skills
• Good attention to detail
• The ability to multitask and stay organised
• Confidence using initiative to identify sales opportunities
• Good working knowledge of Microsoft Office, including Excel, Word and Outlook
• A positive, professional and team-focused attitude
• Previous experience in customer service, sales support, account management, training administration, bookings coordination or office administration would be beneficial.

Health and safety experience is not essential, as training will be provided.

About Milne Safety

Milne Safety is a well-established Health & Safety consultancy and training company based in Wymondham, Norfolk. We provide practical health and safety support, workplace training and online learning solutions to businesses across the UK.

Apply now

If you are a confident communicator with strong customer service skills and the drive to support business growth, we would love to hear from you.