First Response Assistant

Are you a confident, people-focused professional ready to make an impact in a fast-paced legal environment? IMD Solicitors, a dynamic, multi-cultural law firm serving European communities across England and Wales, is seeking a First Response Assistant to be the welcoming voice and first point of contact for clients. This is a unique opportunity to play a key role in delivering exceptional service while enjoying a competitive salary, a flexible 30 hour/4-day working week, and the chance to grow within a friendly, supportive team.

IMD Solicitors is an expanding, full-service law firm that competes with the UK’s Top 100, offering an enjoyable and rewarding working environment. The firm values its people, recognising the importance of continued development and aiming to attract and retain top talent.

The First Response Assistant will act as the initial point of contact for clients, other law firms, and court offices, ensuring all interactions are handled with professionalism and care. Excellent customer service skills, telephone manners, and clear communication are essential.

Key responsibilities include:

• Greeting occasional visitors to the office
• Answering telephones and managing incoming enquiries
• Redirecting enquiries to the appropriate person
• Liaising with internal departments to open client accounts, update records, and process payments
• Maintaining the diary and arranging appointments for fee earners
• Translating correspondence and documents
• Filing, photocopying, handling post, and ordering office consumables
• Assisting with other administrative tasks as required

The ideal candidate will:

• Be confident, organised, and an effective communicator
• Possess an excellent telephone manner and a good command of the English language
• Be able to prioritise a busy workload and work well under pressure
• Be a team player with strong customer relations skills and a friendly personality

Previous office-based or legal experience is preferred but not essential — the firm welcomes applications from ambitious and enthusiastic individuals eager to develop their career.

How to apply:

Interested candidates should attach an up-to-date CV and covering letter to the link provided.