Retail Assistant

Are you a people person with great organisational skills, looking to join a friendly, family-run business with exciting growth plans? If so, we'd love to hear from you!"

About Us

We are a family-run business built on a reputation for exceptional customer service and expert aftercare. As we continue to expand across the South East, we are looking for a dedicated Retail Assistant to join our friendly team in Southborough.

The Role

This is a fantastic opportunity for someone who enjoys a customer-facing, varied role. You will play a key part in delivering excellent service, providing expert advice (training provided), and supporting the day-to-day operations of the store.

Key Responsibilities:

• Advising customers on flooring options and helping them make informed choices
• Preparing estimates and processing invoices
• Taking card payments and managing orders
• Answering customer enquiries via phone and in-store
• Ensuring smooth day-to-day store operations

What We're Looking For:

No prior flooring experience is required-we provide full training! However, the ideal candidate will have:

• Strong organisational skills and attention to detail
• Excellent customer service skills-friendly, approachable, and professional
• Good IT proficiency, particularly in MS Office (Excel, Word, Outlook)
• Experience with QuickBooks (an advantage but not essential)

Why Join Us?

• Job Type: Full-time (Monday to Friday, plus two Saturdays per month)
• Location: Southborough
• Salary: £27,500 (with salary review after probation)
• Benefits: Paid lunch breaks, private medical insurance (after probation), staff discount on flooring products, 28 days holiday (including bank holidays), and an extra day off on your birthday!

How to Apply

If you're looking for a role where you can grow within a thriving family business, please send your CV to the link provided & we will be in direct contact.