Job Purpose and Role:
To assist the Head of Despatch in providing a first-class service to customers by ensuring that all items are stocked and despatched in a timely and accurate manner.
Main Duties:
- To deputise for the Head of Despatch where necessary
- Receiving telephone or online orders and entering onto the online system
- Raising of invoices and allocating payments
- Issuing customer statements
- Packing goods and despatching using online courier systems
- Printing and compiling training manuals and materials
- Assisting Head of Despatch with ordering products from suppliers
- Receiving goods inwards and general warehouse duties
- Dealing with customer queries and resolving complaints
- Communicating information to customers in a timely manner
- Undertake any necessary training and development as required
- Any other duties as required
Person Specification
Qualifications and Training:
- Good standard of general education (GCSE English and Maths or equivalent).
- Training or experience in customer service
- Experience in a warehouse environment
Skills:
Administrative & Organisational Skills
- Excellent organisational skills, with the ability to prioritise workload and manage multiple tasks.
IT & Data Management
- Confident use of digital systems
Communication Skills
- Clear, professional, and confident communicator
- Able to handle enquiries professionally.
Customer Service Focus
- Strong interpersonal skills with a customer-first mindset.
- Ability to build positive working relationships internally and externally.
Problem-Solving & Initiative
- Ability to identify issues early and take proactive steps to resolve them.
- Able to escalate concerns appropriately when required.
- Commitment to continuous improvement and finding ways to enhance processes or efficiency.
Knowledge:
- Understanding of administrative processes and customer service delivery.
- Awareness of data protection, GDPR, and confidentiality requirements.
Ability:
- To work on own initiative
- Ability to meet deadlines
- Ability to work co-operatively with others to complete tasks
- Ability to move heavy boxes
- To use pallet trucks and other lifting aids
To apply please attach your CV to the link provided.
