Cafe Supervisor

Do you love leading a team in a fast-paced hospitality environment? Are you passionate about delivering great customer service and creating a warm welcome for every visitor? Would you like to work somewhere truly unique, surrounded by one of Yorkshire's most memorable natural attractions?

If so, we'd love to hear from you.

We're looking for an enthusiastic, reliable and hands-on Café Supervisor to lead the daily operations of our busy on-site café at Stump Cross Caverns. This is a fantastic opportunity to combine team leadership, customer service and day-to-day operational responsibility in a unique visitor setting.

You'll be part of a supportive team, enjoy staff benefits and discounts, and have the opportunity to develop your skills while working in a role where no two days are the same.

What We Offer

• Opportunity to work in a unique natural attraction
• Supportive team environment
• Staff discounts and benefits
• Training and development opportunities

Key Responsibilities

• Lead and support the café team during daily operations
• Deliver excellent customer service and handle visitor queries professionally
• Oversee opening and closing procedures
• Ensure food and drink service runs smoothly and efficiently
• Support staff training and development
• Maintain high standards of cleanliness, hygiene, and food safety
• Monitor stock levels and assist with ordering and waste control
• Complete daily checks and support general café administration

Person Specification

Essential

• Previous experience in a café, hospitality, or food service environment
• Experience supervising or leading a team
• Strong communication and interpersonal skills
• Excellent customer service focus
• Ability to work under pressure in a busy visitor attraction
• Good organisational skills and attention to detail
• Flexibility to work weekends, school holidays, and peak tourist seasons

Desirable

• Food hygiene certification (Level 2 or above)
• Experience in a visitor attraction or tourism setting
• Barista experience
• First aid training

Personal Qualities

• Friendly, approachable, and professional
• Proactive and dependable
• Strong problem-solving ability
• Positive attitude and team-player mindset
• Passion for delivering memorable visitor experiences

Working Hours

Full-time position with variable hours based on seasonal demand, including weekends, school holidays, and bank holidays.

If you're ready to take the next step in your hospitality career in a truly unique setting, apply now and join the team at Stump Cross Caverns.