Senior IT Technician

Joining a fast paced and friendly team, as a senior IT technician you will be dealing with every day support issues, maintaining infrastructures and responsible for scoping, designing and implementing solutions for customers along side our project manager.

Ideally this role is suited to someone who is keen to constantly learn and push themselves to achieve. Fluent are growing fast and you would have the opportunity to grow with us.

You will be part of a newly merged team, looking after our customers devices, physical infrastructures, IaaS and SaaS environments as well as security measures, connectivity and in some cases phone systems.

The role is office based, however customer site visits will be required.

Main duties

• Provide 2nd and 3rd line support for customers
• Server installation, configurations and maintenance
• Constantly monitor internal and customer security measures
• New customer onboarding
• Liaise with account managers and sales team to scope and design customer solutions
• Assisting with technical project implementations
• Maintain high level documentation

Desired Experience & Skills

• At least two years experience in a 2nd Line role
• Microsoft Active Directory & Entra
• Microsoft Exchange/M365 Exchange
• Microsoft 365 licencing understanding
• Microsoft Intune & MDM
• Microsoft identity management
• Exceptional networking skills inc. VLANs and diagnostics
• Firewall management, policies and routing
• Virtualization - VMWare & Hyper-V
• Comfortable using SSH
• Comfortable in assessing customer requirements and ways of working to design and recommend solutions
• RMM experience
• Good communication skills
• Ability to discuss technical matters in a language that customers understand
• Full UK driving licence

Advantageous Experience

• Azure
• Ubiquiti eco system
• Fortigate firewalls
• Understanding of backup products such as Datto, N-Able, Veeam etc
• NinjaOne RMM
• Microsoft, Cisco, Ubiquiti or Fortinet certifications

About Us

We are one of the leading MSP's in the South East. Part of the larger Fluent Group we provide IT services, telecom services and data & connectivity services to both small and household name businesses. Fluent Technologies is now 12 years old and we see year on year growth making us an excellent career opportunity.

Based in Crowborough we have a lovely office equipped with full height sliding door windows, full air conditioning throughout, two kitchen areas, private parking to the rear and a number of options for lunch within 5 minute walk including a cafe, chinese, Tesco and Sainsburys.

We have a great atmosphere at the office, relaxed but hard working. The company also fund a yearly Christmas night out and provide polo shirts, jumpers, jackets and work trousers.

There is a range of company vehicles available for use when visiting customer site. There may be occasions that use of your personal car is required however.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking

Experience:

• 2nd line: 2 years (preferred)

Work Location: In person