Operations Team Leader

Lead Our High-Performing Operations Team! Are you an experienced operations professional with a passion for process improvement and team leadership? We’re looking for a proactive and driven Operations Team Leader to oversee our backend processes and lead a talented team of Operations Coordinators. If you excel at managing workflows, motivating teams, and driving operational efficiency, we’d love to hear from you!

About us

Evinox Residential is a leading specialist in energy metering, billing and services for communal and district heating systems. Using our own in-house billing platform, we look after hundreds of communal and district schemes for both private and social housing across the UK, providing bills for tens of thousands of customers each year. We also operate many more using our PaySmart pre-payment system.

About the Role

As an Operations Team Leader, you’ll play a key role in ensuring the smooth running of our backend processes, including unit rate checks, bill runs, and client reporting. You’ll lead a dedicated operations team, providing guidance, training, and support to help them achieve high levels of performance and accuracy.

This is an exciting opportunity for someone who thrives on improving processes, solving complex problems, and collaborating with different departments to deliver outstanding operational results.

Essential requirements:

• Must have a permit to work in the UK
• Possess a valid driving licence and own a car
• Live within driving distance of our office in Sevenoaks

Desirable:

• Live within driving distance of our office in Chessington

Your Key Responsibilities will include:

• Process Management & Improvement: Oversee all backend operations, ensuring efficiency and accuracy. Identify and implement improvements to enhance workflows and reduce errors.
• Team Leadership & Development: Lead, mentor, and support the operations team, holding regular team meetings and one-to-one sessions to ensure performance and job satisfaction.
• Training & Knowledge Sharing: Organise training sessions to enhance the team’s skills in process management, system usage, and problem-solving.
• Issue Resolution & Client Interaction: Handle complex operational queries and step in to liaise with clients or consumers when required.
• System Management & Documentation: Ensure operational systems run smoothly, coordinating with IT where necessary, and keep all process documentation up to date.
• Reporting to Management: Provide regular updates on operational performance, challenges, and strategic recommendations.

Skills and Qualifications:

To excel in this role, you should:

• Have proven leadership and team management experience.
• Be experienced in managing backend operational processes (billing, data checks, client reporting).
• Possess strong analytical and process improvement skills.
• Be an excellent communicator with great problem-solving abilities.
• Be proficient in using Microsoft Office (especially Excel) and other operational systems.

Benefits Include:

• £35,000 – £38,000 Salary (based on experience)
• 22 Days Holiday + Bank Holidays
• Company Bonus Scheme (after one year of employment)
• Flexible Working Practices
• Opportunities to Work from Home (one day a week)
• Professional Development Opportunities

Why join us?

This is a fantastic opportunity to step into a leadership role where you can make a real impact, shape processes, and develop a high-performing operations team. If you’re ready to take on a new challenge in a supportive and growing company, we’d love to meet you!

How to Apply

If this sounds like the right opportunity for you, apply today! Please include your address on your CV to help us process your application.